FAQs
How to place an order?
Step 1, Choosing your items
You can browse items on our website using different tabs. Once you find an item you like please read through the description and size info thoroughly to ensure a good fit.
Step 2, Submitting Order
Once you are ready to purchase, add the items to the cart and check out. Alternatively, if you have any questions or special requests, you can fill out all the fields in the Order Now form and click submit.
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Step 3, Order Confirmation and Payment
Once we have received your order, we will review it and send you a confirmation email along with details about method of payment (Interac e-transfer, PayPal or Cash) and delivery/curbside pick-up instructions. Your order will be processed upon receipt of payment.
What are the payment options?
We accept cash, Interac e-tranfer or PayPal as preferred methods of payment.
What are my pick-up/ delivery options?
You are welcome to visit our location in Brampton to shop/ pick-up items purchased online. If a delivery is requested, items will be delivered via local carrier and delivery charges will apply depending on your location. Details in confirmation email.
Returns and Exchanges Policy
We currently do not offer returns for any products.
If you are not 100% satisfied with your online purchase, the product can be exchanged within 3 days of receiving your order only if:
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Exchange request is made within the stated time frame/limit.
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The item(s) is faulty, damaged or defective upon reception.
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The received product(s) differ from the original order.
In the rare case that you are unable to find an alternate product for exchange, you can get Store Credit for the same amount (minus Shipping Costs) for future purchases.
What is Store Credit? It means you can return your purchase and utilize the same amount for a later purchase. Please note no requests will be entertained after 3 days of receiving the order.
How does this work? Simply email us the exchange request along with pictures of the defective item at sabihasexclusive@gmail.com, and we will guide you through the process. Don’t forget to mention your Order ID in the email.
How do I send the item back? Once your request is approved, you will simply courier it back to us. You will be responsible for all shipping and handling costs.
Does this apply to items I bought on sale as well? Discounted or Sale items cannot be exchanged or refunded.
Items such as underwear, jewellery and slippers are considered Final Sale for hygienic reasons.
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Just remember: Measurements may vary design to design and any items that have been worn, used, or altered will not be accepted for exchange.
Contact Us
Bufford Dr, Brampton, ON
Email: sabihasexclusive@gmail.com
Call: 514-5067033
Find us on Facebook
Privacy at Sabiha's Exclusive Montreal
Trust Us with Your Information
We value the privacy and security of the information that you share with us and will take all measures to protect your personal information. This Privacy Policy describes how we collect, use, share, protect and process your information. Any information (including your name, email address, phone numbers, and home address) we collect will only be used for the following purposes:
- Process and fulfill your purchases and exchanges
- Contacting you for customer service and support
- Informing you of promotional offers
- Enhance your browsing experience at our website
- Fulfill applicable financial, tax, legal or compliance requirements
Your information will solely be used by Sabiha's Exclusive Montreal and we will not sell or redistribute your information to any third-party entities for any purposes. We use commercially reasonable efforts to protect your information from unauthorized disclosure.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website.
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Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. By accepting this privacy policy you consent to the use of the cookies used in this website.
If you have any questions or concerns related to this Privacy Policy, please contact us at sabihasexclusive@gmail.com